Ads Quality Analyst

As an Ads Quality Analyst you will collaborate with engineers and analysts on efforts to evaluate and improve advertising and targeting quality in a fast-paced and constantly evolving team environment. The tasks of an Ads Quality Analyst are clearly defined and of limited scope, primarily consisting of administrative work, metrics monitoring, triaging/escalating problem reports, and implementing external-facing surveys in HTML/CSS.

Main Responsibilities

• Administrative work: managing user accounts in an internal tool, troubleshooting.
• Monitoring metrics.
• Triaging and escalating problem reports.
• Implementing external-facing surveys in HTML, CSS, and related languages.
• Querying internal databases to answer well-defined questions.
• Assisting with financial audits.
• Data labeling and data collection.
• Ownership, management, and error free task completion for various assigned workflows in a timely manner with minimal supervision.
• Assist in conducting internal workflow reviews and monthly/quarterly audits within the program.
• Daily reporting of monitoring results.
• Participate in maintenance of the quality monitoring program
• Perform quantitative analysis and qualitative analysis for assigned workflows.
• Provide ongoing support and training to project team members to ensure the tasks meet the established quality and client requirements.
• Analyze current processes and recommend/implement process improvement ideas to improve quality and efficiency for assigned workflows.
• Proactive communication of any issues to management and the client
• Maintain comprehensive and updated documentation.
• Generate, receive and maintain confidential and sensitive project reports.
• Attend and participate in weekly team meetings and any occasional ad hoc meetings/training, as necessary.
• Complete one-off project workflows and duties as assigned by PM.
• Adopt quickly to changing priorities and flexible work schedules.
• Proactively manage all project requests with minimal supervision.

Required Skills & Qualifications

• Bachelor's degree or equivalent practical experience.
• Working knowledge of HTML and CSS.
• Technical proficiency in Google Suite products, using G-sheets for data analysis and reporting.
• Working knowledge of SQL.
• Excellent written and verbal communication skills (english B2).
• Excellent organizational skills.
• Problem solving and analytical skills.
• Fluency in one or more of these languages: Arabic, Dutch, French, German, Italian, Swedish, Portuguese, Russian, Spanish, Turkish, Japanese, Korean, Simplified Chinese, Traditional Chinese, Polish, Thai, Vietnamese, Indonesian, Hindi, Romanian, Greek, Czech, Slovak, Danish, Croatian, Serbian, Norwegian, Bulgarian, Lithuanian, Ukrainian, Filipino, Malay, Urdu, Finnish, Catalan, Hebrew, Hungarian, Latvian, Estonian, Bengali, Slovenian.

Preferred Qualifications

• Minimum 2-3 years of experience in operations management or project management.
• Experience with administrative work.
• Experience with Google applications.
• Working knowledge of Python.
• Experience with data visualization tools. Experience with programming languages such as R or Python is a plus.

TELUS Values

TELUS recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values:

• We passionately put our customers and communities first
• We embrace changes and innovate courageously
• We grow together through spirited teamwork

At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.

About Company

TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.

We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.

Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX™, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.

Equal Opportunity Employer Statement

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.