Analyst, Business Strategy & Operations

About the job

Company Description

SquareTrade, Inc. d/b/a Allstate Protection Plans (“SquareTrade”) is one of the fastest-growing companies in its industry. We’re transforming a $30B market through service innovation and an unwavering focus on customer satisfaction. Our partners include some of the world’s most recognized retailers and carriers—Walmart, Target, Amazon, Costco, and The Home Depot, to name a few. We consistently earn industry awards, have tens of thousands of 5-star reviews, and we’re just getting started.

As part of the Allstate family, SquareTrade has headquarters in the Bay Area and London, and we’re expanding rapidly across Europe and Asia Pacific, including Japan, Australia, Korea, and Thailand.

Job Description

We’re looking for a smart, driven individual to join our Operations and Supply Chain team who is ready to solve interesting and challenging problems across the digital claims experience. This role is ideal for someone who enjoys digging into complex operational questions, using data to uncover insights, and optimizing processes to reduce inefficiencies.

In this high-visibility role, you will work on initiatives that directly impact customer experience, operational efficiency, and business outcomes. You’ll be expected to be detail-oriented, hands-on, and comfortable operating in ambiguity while driving work forward.

This is a hands-on role that blends analysis and execution. You will support and drive work across defined initiatives, partnering closely with cross-functional teams to turn insights into tangible improvements across the digital claims journey.

What You'll Be Doing:

• Analyze operational datasets, claims data, and customer feedback (including NPS) to understand trends, risks, and opportunities
• Support and design projects that improve the digital claims experience across customer experience, operational efficiency, and cost
• Build and maintain operational dashboards to monitor key performance indicators and inform decisions
• Partner with Product, CX, Analytics, and Supply Chain teams to streamline processes through documentation, automation, and process improvements
• Drive execution on high-priority initiatives by tracking progress, surfacing risks, and ensuring work is completed with quality and follow-through
• Translate findings into clear, actionable insights and recommendations that inform broader decision-making

Qualifications

• 3+ years of relevant work experience, ideally in operations, strategy, analytics, or a similar environment
• Strong skills in Excel and PowerPoint; comfort working with data to answer business questions
• Experience using data to support fact-based decisions and process improvements
• Willingness to roll up sleeves and contribute directly to execution
• Familiarity with SQL, Tableau, or similar tools is a plus, but not required
• Proven ability to manage cross-functional projects and drive outcomes independently.

You're Our Ideal Candidate If You Are

• Are a strategic and critical thinker who thrives on independently solving operational challenges with data-driven solutions.
• Analytically minded and able to explain not just what is happening, but why
• Comfortable juggling multiple priorities in a fast-paced, remote environment
• A self-starter with a continuous improvement mindset
• Collaborative, pragmatic, and motivated to make an impact

Additional Information

At SquareTrade you'll have access to:

• Medical, dental and vision coverage with network optionality and the ability to contribute to a savings account (HSA or FSA)
• Up to 4% company match into 401(k) and contributions into your company-sponsored pension
• $75/month budget to help prioritize your physical wellbeing
• $80/month stipend to subsidize connectivity costs
• Mental health resources including free 1:1 therapy, coaching sessions and digital resources
• Supportive leave policies
• Flexible Time Off Policy in addition to 9 Company Holidays
• Tuition reimbursement up to $5,250 per year to further your personal educational advancement desires
• Hybrid work arrangements with regular investment in gatherings and offsites to connect with dispersed team members
• Various corporate perks and discounts