Analyst, Operational Performance

About the job

JOB INFORMATION

Requisition ID: 12425

Number of Vacancies: 1

Department: Transportation Strategy and Support (20001207) - Operational Performance (30000530)

Salary Information: $77,259.00 - $96,587.40

Pay Scale Group: 7SA

Employment Type: Temporary until approximately December 26, 2026 (Hybrid)

New or Existing Vacancy: Existing

Weekly Hours: 35 Off Days: Saturday & Sunday Shift: Day

Posted On: January 30, 2026

Last Day to Apply: February 5, 2026

Reports to: Manager, Operational Performance

The Toronto Transit Commission (TTC), North America's third largest transit system and recognized as one of the top places to work in the GTA has introduced its new 2024-2028 TTC Corporate Plan - Moving Toronto, Connecting Communities which continues the TTC’s legacy of delivering service to hundreds of millions of customers a year. The TTC’s new vision and mission statements also help promote the many environmental, social equity and economic benefits that the TTC provides:

Vision: Moving Toronto towards a more equitable, sustainable, and prosperous future.

Mission: To serve the needs of transit riders by providing a safe, reliable, efficient, and accessible mass public transit service through a seamless integrated network to create access to opportunity for everyone.

The full Plan can be viewed on ttc.ca.

Career Opportunity

We have an exciting opportunity in our Transportation Strategy & Support Department for an Analyst, Operational Performance.

What You Will Do

As the Analyst, Operational Performance you will be responsible for providing strategic support with respect to performance management initiatives within the Transportation & Vehicles Group. Working with operations, safety and customer experience data related to bus, subway, streetcar and Wheel-Trans operations, you will build data dashboards, conduct insightful analyses and report on operational performance metrics. By streamlining and automating data collection efforts, you will work towards the goal of improving data accuracy and reporting efficiency.

Other responsibilities of your role will include:

• In this role you will analyze operations related data and prepare reports to support decision-making and the development of action plans and strategies.
• You will access, clean and organize raw data to support regular and ad-hoc analyses.
• Prepare charts, graphs, heat map and other data visuals with the goal of making large and/or complex data accessible, understandable and actionable.
• Identify trends, provide statistical information, as well as strategic support analysis to the Transportation & Vehicles Group
• Create and customize dashboards to meet internal client needs.
• Ensure data is valid and reliable and identify data quality issues to support continuous improvements.
• Maintain integrity of data through regular auditing and monitoring, by creating, adapting, and running database queries and verification tools;
• Identify and streamline processes while maintaining data integrity and functionality
• Respond to surveys and questionnaires received from external organizations, keeping abreast of industry activities, best practices and new technologies in areas of responsibility;
• In addition you will support diversity, inclusion, and a respectful work and service environment that is free from discrimination and harassment. Helping to remove barriers and accommodate employees and customers (within their area of responsibility) in accordance with TTC’s commitments and obligations under the Ontario Human Rights Code (OHRC) and Related Orders, the Accessibility for Ontarians with Disabilities Act (AODA), and TTC’s policies.

What Skills Do You Bring?

• Use office technology, software and applications
• Apply analytical skills
• Communicate in a variety of mediums
• Gather information and conduct research
• Apply the principles and practices of quality assurance
• Demonstrate knowledge of the industry and / or sector
• Perform relevant mathematical calculations and statistical analyses

What Qualifications Do You Bring?

• Completion of a University Degree, or College Diploma in a related discipline or a combination of education, training, and experience deemed to be equivalent.
• Demonstrated ability to process, analyze and integrate large amounts of data from various sources.
• You would have sound knowledge of statistical methods and techniques, including experience working with large volumes of data.
• You have the ability to identify and clearly communicate important trends, provide statistical information, as well as strategic support analysis.
• You have a strong understanding of Microsoft Excel and data visualization software (e.g. MicroStrategy, Power BI).
• Sound judgement with well-developed analytical and problem solving skills.
• You possess strong organizational skills with the ability to meet deadlines and effectively communicate in verbal and written formats.
• You work well independently and within a team environment.
• You must have or rapidly acquire a comprehensive knowledge of the Ontario Human Rights Code and Related Orders including disability accommodation and accessibility requirements pertaining to passengers and employees.
• Experience using Python and ArcGIS and experience in the public transportation industry is considered an asset.

What We Offer

• Commitment to creating a diverse, equitable and inclusive culture that promotes a sense of belonging and represents and reflects the needs of the communities we serve.
• A flexible, hybrid work approach that allows colleagues to find balance between their professional and personal lives and making the most of the benefits of working remotely and purpose-driven in-person collaboration opportunities.
• Support for professional development opportunities for all colleagues through a broad range of learning programs that include in-person and online training, leadership development, and support for colleagues’ well-being.