Business Analyst

We are located approximately 20 miles north of Boston and parking is free. We are also accessible by commuter rail on the Newburyport/Rockport line. Come and explore Endicott’s seaside locale where employees are an important part of the bustling campus community!

Please apply today if this opportunity looks like the right fit for you.

Summary

The Business Analyst in the Information Technology department, reporting to the Director of Enterprise Applications, is responsible for supporting and enhancing the College’s Enterprise Applications, with a primary focus on Workday ERP and SIS systems. This role plays a critical part in ensuring that business processes are optimized and that technology solutions align with institutional goals. The Business Analyst collaborates across departments to deliver timely, high-quality solutions and maintains documentation and integrations that support the College’s operational needs.

About Endicott College

Endicott College is a vibrant community located on Boston’s North Shore, with a beautiful oceanfront campus in Beverly, Massachusetts. We’re known for combining academic excellence with hands-on learning, and we take pride in fostering a supportive environment for both students and employees.

Working at Endicott means joining a close-knit campus community where your contributions matter and where collaboration, creativity, and professional growth are valued.

Key Responsibilities

To learn more about our employee benefits click here.

60% of Time: Workday ERP and SIS Support

• Oversee Workday-related projects and enhancements.
• Design and modify Workday reports, to support the needs of users at the college.
• Create and maintain calculated fields and conditional rules for automated workflows.
• Partner with cross-functional teams to analyze, document, and implement business process updates within Workday.
• Troubleshoot system problems, determine root cause, and implement solutions.
• Design, configure, and test integrations between Workday and external systems using Enterprise Integration Builder (EIB) and other Workday tools.
• Monitor and assess integration failures, assessing reasons and partnering with functional users on solutions.
• Create and maintain comprehensive documentation for requirements gathering, business processes, integrations, procedures, and system configuration by the team.
• Understand Workday security including adjusting domains and security groups.
• Other duties as assigned.

40% of Time: Project Management

• Engage with internal stakeholders to determine a strategy and vision for software applications, including business needs and requirements.
• Serve as a liaison between stakeholders and users, building strong relationships and becoming a trusted partner and subject matter expert.
• Collect, analyze, and translate business requirements into user stories, workflows, business process logic, process maps, wireframes, specifications, and acceptance criteria.
• Ensure solutions meet business needs and requirements.
• Monitor deliverables and ensure timely completion of projects through developing project plans and monitoring performance.
• Configure, test and deploy requested and required changes in coordination with functional offices and Technology support.
• Participate in system planning and testing including user acceptance testing and system integration testing.
• Creates and maintains business relationships with respective stakeholders on campus, and supports their work and functional needs with relevant expertise.
• Provide guidance and consult with the College's information security staff on best practices for the team's projects.

Community Engagement

• Be an active participant in the life of the College by attending and supporting key events like Commencement, Homecoming, and other all-hands-on-deck gatherings. Show a spirit of collaboration and community involvement, including volunteering when possible.

Other Duties

• Other duties as assigned

Reporting Structure

Reports to the Director of Enterprise Applications. Works under general supervision

Supervisory Responsibilities

None

Core Competencies

• Reliability: able to get the job done, available and engaged with the job and the Endicott community.
• Organization: organizes time and resources well so that work is done efficiently and on time.
• Communication Skills: has clear, effective and efficient ways of communicating, both orally and in writing.
• Adaptability: shows a willingness to adopt new ideas and to do things differently.
• Follow Through: takes ownership of projects and sees them through fruition.
• Customer Service: anticipates the needs and responds to queries in a timely, competent, and approachable manner.
• Initiative/Personal Leadership: identifies opportunities for improvement and actively contributes to solutions.
• Team Player: shows a willingness to collaborate and share information, knowledge and experience with team members.

Qualifications And Skills

• Bachelor’s degree in a related field or equivalent experience
• 3+ years of relevant experience
• 1+ years of Workday experience including business processes, integrations, configuration, and reporting
• Proficiency in Excel and data manipulation tools
• Strong communication and writing skills
• Excellent problem-solving and time management abilities
• Ability to manage multiple projects and deliver high-quality results
• Uses sound judgment and discretion when handling confidential matters

Preferred

• Experience in higher education

Effective Date of Current Version: September 2025