Business Analyst, Internal Systems

About the job

We're supporting a major construction organization in hiring a Product Owner / Business Analyst, Internal Systems a role that sits at the intersection of commercial operations, process excellence, and product ownership for internal tools.

This is not an IT product role.

Instead, it’s ideal for someone who excels at understanding business needs, improving operational processes, coordinating enhancements to internal tools, and driving adoption across a large organization.

About the Role

The Product Owner / Business Analyst, Internal Systems is responsible for owning and improving the lifecycle of the commercial tools, templates, workflows, and processes used across the business. You’ll work closely with:

• Commercial operations
• Project teams
• Internal product/technology partners
• Executives and senior leaders

Your goal: make commercial tools and processes clearer, more effective, better documented, and better adopted.

What You’ll Do

Product & Process Ownership

• Maintain, refine, and improve commercial tools such as risk registers, scorecards, approvals dashboards, fee calculators, and workflow components.
• Document processes, standards, templates, and governance within the Commercial Management System.
• Troubleshoot, identify gaps, and coordinate enhancements with internal partners.

Change, Adoption & Training

• Support the rollout of new or updated commercial tools and processes.
• Gather and structure feedback from business users.
• Develop and deliver training materials and communications.
• Champion improvements across teams and ensure accountability during adoption.

Continuous Improvement & Analysis

• Analyze how tools and processes are being used.
• Identify opportunities to simplify workflows or improve usability.
• Build business cases for improvements and manage small-to-medium initiatives end-to-end.

Stakeholder Engagement

• Work with managers, directors, VPs, and senior leaders, sometimes challenging assumptions and grounding decisions in facts.
• Facilitate working sessions and feedback loops.
• Navigate competing priorities with diplomacy.

Who Will Succeed in This Role

• A “Swiss Army Knife” operator: adaptable, curious, resourceful
• Strong in documentation, structure, and process thinking
• Able to influence without authority
• Comfortable working with senior leaders
• Skilled at organizing feedback and turning it into actionable improvements
• Business minded, with enough comfort around systems/tools to support enhancements (but not expected to be technical)
• Attitude, communication, and ownership matter more than specific software credentials
• 3-6 years experience

Backgrounds That Tend to Fit (Candidates may come from):

• Commercial operations (construction or engineering)
• Business or operational improvement roles
• Project controls or risk management
• Business Analysis (but leaning toward process & change, not systems)
• Internal product/operations roles
• Transformation / PMO / operations excellence

Industries that translate well include:

• Construction & engineering
• Financial services (dynamic, not overly bureaucratic)
• Aviation
• Consulting
• Tech-enabled operational environments

What Success Looks Like in Year One

• Clear definition and documentation of all commercial products and tools
• A well-maintained catalogue of standards and processes
• Strong adoption and accountability across the business
• Improved usability and efficiency of risk management and commercial workflows
• A stable feedback loop and enhancement pipeline
• Trusted relationships with executives, managers, and frontline users

If this is something you are interested in learning more about please apply for a no obligation conversation.