Business Operations Analyst

About the job

About the Role

We are seeking a collaborative and analytical Business Operations Analyst to join our Revenue Operations team. In this role, you will deliver strategic financial, operational, and performance insights that help drive decision-making across the company. You will partner closely with teams such as Sales, Marketing, Customer Support, Logistics, and Buying/Merchandising, while also serving as a key analytical resource for our executive team.

This is a high-impact individual contributor role where you will influence the trajectory of our fast-growing e-commerce business through data-driven insights, forecasting, and process optimization.

Responsibilities

• Serve as a strategic partner to Sales, Marketing, Customer Support, Logistics, and Buying/Merchandising by delivering insights that guide decision-making and operational improvements.
• Build, maintain, and present KPI dashboards and reports across the organization (e.g., sales funnel performance, margin/profitability metrics, Customer Support KPIs, fulfillment KPIs).
• Lead and project-manage annual planning processes for GTM teams, including KPI development, compensation modeling, and profitability analytics.
• Analyze financial, operational, and customer data to support strategic recommendations and commercial decision-making.
• Provide proactive insights and reporting on trade performance and commercial pipeline management.
• Own Salesforce reporting, data structure, and change requests in partnership with internal technical resources.
• Develop global sales forecasts informed by historical performance, trends, and market intelligence.
• Maintain SKU-level reporting and forecasting with a 12-month rolling outlook.
• Conduct root-cause analysis to identify performance drivers and opportunities for optimization.
• Partner with Revenue Operations and Finance on monthly revenue reporting and variance analysis.
• Ensure data integrity across revenue systems and analytics platforms.
• Support business stakeholders with ad-hoc analyses, reporting, and special projects.
• Recommend and implement process improvements to enhance data accuracy, reporting efficiency, and operational effectiveness.

Qualifications

• 3+ years of experience in Sales Operations, Revenue Operations, Business Operations, or related analytical role.
• Deep knowledge of e-commerce, service, and sales KPIs and operating metrics.
• Advanced analytical and modeling skills, especially in Google Sheets (or Excel).
• Strong communicator capable of translating complex data into clear, actionable insights for all audiences.
• Proficient with Salesforce, Zoom Phone, Slack, and other revenue/service tools.
• Experience with Tableau or other BI tools is a strong plus.
• High attention to detail with excellent written and verbal communication skills.
• Self-motivated, proactive, and comfortable working independently in a fast-paced environment.
• Demonstrated ability to collaborate cross-functionally and influence stakeholders without direct authority.
• Ability to prioritize multiple projects and deliver high-quality output under tight deadlines.
• Experience supporting GTM teams in a scaling environment is a plus.

Why Join Edward Martin

• Competitive salary
• Health, dental, and vision insurance
• Paid time off and company holidays
• Ownership of impactful, high-visibility projects
• A collaborative, creative, and growth-focused team culture
• Opportunity to shape the customer journey at a fast-growing e-commerce brand