Data Analyst II

About the Role

We are seeking a highly motivated and skilled Data Analyst to join the Customer Experience Analytics team and become a key player in shaping the future of our business! In this high-impact role, you will apply your strategic and analytical prowess to tackle critical business questions and drive data-driven decisions for our Crash and Claims support experience. To be successful in this role you must be comfortable with ambiguity while balancing building scalable infrastructure with delivering quick wins. You will be at the forefront of designing and executing deep-dive analyses, unearthing invaluable insights, and collaborating cross-functionally to implement solutions that will propel our strategic direction forward.

What You’ll Do

• Develop crash and claims support data, including program scorecards and core reporting tools
• Define program specific key metrics and data pipelines
• Conduct analyses to improve the experience for customers involved in a crash or insurance claim
• Drive experimentation and insight generation to quantify the value of support interventions and inform ROI tradeoffs
• Partner directly with program teams to translate analytical insights into business decisions
• Build scalable data products that enable stakeholders to self-serve insights and act on data

Basic Qualifications

• 4+ years experience in data analytics, data science, or a similar role
• BA/BS Degree obtained
• Experience in SQL
• Experience building dashboards with Tableau, Looker, or similar data visualization tools

Preferred Qualifications

• Background working with customer support, insurance, or claims data
• High technical proficiency in common analytics & reporting tools (e.g., Tableau, Google Data Studio, Google Sheets/Excel)
• Experience in Python
• Experience working with customer support or customer insights
• Advanced data analysis skills leading to actionable recommendations
• Experience in leading high-visibility projects and influencing others in a cross-functional team environment
• ​​Excellent communication skills, with the ability to present complex data insights to both technical and non-technical audiences
• Strong sense of ownership and accountability
• Curious, self-directed, and impact-driven—you chase high-impact problems to deliver solutions
• Comfortable with ambiguity and switching contexts in a fast-moving environment
• Experience in communicating with and presenting to senior leader.
• Strong storytelling ability: Distilling exciting and hard-to-find insights into a compelling, concise data story
• Comfort in working with ambiguity in a fast-paced environment
• Experience in data extraction, wrangling, and building pipelines
• Strong analytical and problem-solving mindset
• Highly self-motivated, proactive, and able to drive projects independently.
• Excellent communication and interpersonal skills
• Detail-oriented mindset, with a focus on accuracy, efficiency, and process standardization