Sales Operations Analyst – North America

About the Role

As the Sales Operations Analyst for North America, you will play a critical role in supporting sales performance optimization across the region while contributing to global sales operations initiatives.

Reporting to the Director, Sales Operations, Markets & Commissions, you will deliver data-driven insights, manage core reporting tools, and collaborate with regional and global teams to ensure accuracy, efficiency, and strategic alignment across sales processes and systems.

This role is ideal for a highly analytical, detail-oriented professional who thrives in a collaborative, fast-paced environment and enjoys using data and technology to drive operational excellence.

Reporting Relationships

• Reports to: Director, Sales Operations
• Direct Reports: None

Location & Travel

• Location: United States – Virtual/Remote
  (Central or Eastern Time Zone preferred)
• Travel: Up to 10%
• Languages: English fluency required

Key Accountabilities

Sales Analysis & Reporting

• Collect, analyze, and interpret sales performance data to provide actionable insights to sales leadership
• Develop and maintain Power BI dashboards and reports tracking pipeline health, revenue performance, and conversion rates
• Support preparation of business reviews and sales performance presentations
• Apply predictive analysis techniques to identify trends, risks, and opportunities in pipeline and sales performance data

Sales Process & System Support

• Maintain and enhance sales data quality and accuracy within Salesforce and related systems
• Partner with Sales Enablement and CRM teams to identify and implement process improvements
• Utilize Power Automate and other Power Platform tools to streamline workflows and reduce manual tasks

Territories & Quotas

• Collaborate with North America sales leadership to develop accurate sales quotas and territory plans
• Work closely with Finance and Operations teams to align sales quotas with market budget targets

Cross-Functional Collaboration

• Partner with Sales, Finance, Marketing, and Customer Success teams to ensure accurate data flow and alignment on key metrics
• Support coordination of cross-regional and global projects, sharing insights and best practices from the North America market
• Participate in global initiatives, driving continuous improvement at a global scale

Tools & Technology

• Maintain expert-level Excel and Power BI reporting capabilities
• Leverage Power Automate and other tools to enhance process automation
• Support Salesforce data governance and alignment with global CRM processes

Qualifications & Experience

• Bachelor’s degree in Business Administration, Sales, Finance, Data Analytics, or a related field
• Proven experience in Sales Operations, Business Analysis, or a similar data-driven role
• Advanced analytical and Excel skills with the ability to interpret complex datasets and generate insights
• Experience with Salesforce and Power BI required
• Familiarity with Power Automate and Microsoft Power Platform strongly preferred
• Exposure to predictive or trend analysis (e.g., pipeline forecasting) is a plus
• Strong communication skills with the ability to present complex information clearly
• Highly organized with the ability to manage multiple priorities under tight deadlines
• Collaborative, proactive mindset and comfort working across global teams and time zones

What We Offer

• Growth opportunities within a global human resources leader
• A learning-focused culture that values agility and continuous improvement
• An open-minded environment that encourages new ideas and exploration of alternatives
• Comprehensive benefits package including health, PTO, and paid holidays

Compensation Range:
$57,000 – $75,000 per year, plus bonus
(Placement within this range is based on geographic location, experience, and other compensatory factors.)

Benefits

Employees who opt into benefits as part of full-time employment may include:

• Medical, dental, and vision insurance
• Term life and AD&D insurance
• Short-term and long-term disability
• Voluntary supplemental benefits
• Commuter benefits
• Wellness plans
• 401(k) plan or non-qualified deferred compensation plan

Paid Leave Includes:

• Personal Time Off (PTO) accrued annually
• Paid holidays
• Up to 6 weeks of paid parental leave

PTO and holiday hours are prorated based on hire date within the calendar year.