Salesforce Business Analyst

R Systems is a leading digital product engineering company that designs and develops chip-to-cloud software products, platforms, and digital experiences that empower its clients to achieve higher revenues and operational efficiency. Our product mindset and engineering capabilities in Cloud, Data, AI, and CX enable us to serve key players in the high-tech industry, including ISVs, SaaS, and Internet companies, as well as product companies in telecom, media, finance, manufacturing, and health verticals.

We Are Great Place to Work® Certified™ in 10 countries with a full-time workforce [India, USA, Canada, Poland, Romania, Moldova, Indonesia, Singapore, Malaysia & Thailand]!

We are recognized as one of the Best Tech Brands 2024 by theTimes Group and India's Top 500 Value Creators 2023 by Dun & Bradstreet.

Company Link: R Systems | Digital Product Engineering

Position Overview:

As a Salesforce Business Analyst at R Systems, who will act as a bridge between business stakeholders and the Salesforce (CRM) delivery team. The ideal candidate has strong business analysis skills, deep experience working on Salesforce implementations, a solid understanding of administration/configuration of Salesforce, and is certified both as a Salesforce Administrator and as a Business Analyst (or equivalent). You will play a key role in gathering and translating business requirements, driving adoption, and ensuring the CRM supports strategic business goals.

Key Responsibilities:

• Engage with business stakeholders (sales, service, marketing, operations) to elicit, analyse and document business processes, pain points, and improvement opportunities.
• Translate business needs into functional requirements, user stories, process flows, data models, and acceptance criteria.
• Work with the Salesforce admin/configuration team (and/or developers) to design, configure, test and deploy solutions: custom objects/fields, workflows, validation rules, process automation, reports/dashboards.
• Own backlog grooming and prioritisation of enhancement requests for Salesforce-based projects.
• Facilitate user acceptance testing (UAT), coordinate sandbox/production deployments, monitor adoption and system performance, and provide post-go-live support and training.
• Act as a trusted advisor to business stakeholders and IT/CRM teams — communicate clearly with both technical and non-technical audiences.

Qualifications / Required Skills:

• Bachelor’s degree in Business Administration, Computer Science, Information Systems or related field (or equivalent work experience).
• 6-8 years of business analysis experience, specifically working on CRM/Salesforce projects.
• Proven experience working on the full lifecycle of Salesforce implementations (requirements → design → build/configure → test → deploy → support).
• Salesforce Administrator certification required.
• Salesforce Business Analyst certification strongly preferred.
• Solid understanding of Salesforce platform capabilities (Sales Cloud, Service Cloud, Experience Cloud, etc), declarative automation and integrations.
• Excellent skills in business process modelling, requirements elicitation, user story writing, process flows, and documentation.
• Strong analytical acumen, comfortable working with data, reports/dashboards, and deriving business insights.
• Experience working in Agile and/or Waterfall methodologies.
• Excellent communication, facilitation and stakeholder-management skills — able to engage with senior leadership, business users and technical teams.
• Ability to prioritise, multitask, and drive results in a dynamic environment.

Desired Skills:

Salesforce knowledge on Sales Cloud, Service Cloud, B2B Commerce Cloud.

Experience in a global/multi-region rollout

Familiarity with sales/marketing/service business domains

Why Join R Systems?

• Frequent Internal Hackathons: Engage in dynamic competitions with exciting prizes to keep your skills sharp.
• Cultural Celebrations: Strengthen our familial bonds through shared celebrations, fostering a sense of community.
• Diverse Project Exposure: Work on a variety of projects across sectors like Healthcare, Banking, e-commerce, and Retail, collaborating with leading global brands.
• Centre of Excellence (COE): Benefit from technical guidance and upskilling opportunities provided by our team of technology experts, helping you navigate your career path.
• E-Learning Platform: Gain access to comprehensive e-learning platforms coupled with a robust mentorship program to enhance your skills.
• Open Door Policy: Embrace a culture of mutual support, respect, and open dialogue, promoting a collaborative work environment.

If you are passionate and excited about working in a fast-paced, innovative environment, we would love to hear from you!

R Systems is an equal opportunity employer that does not discriminate against any employee or job applicant because of race, color, religion, national origin, sex, physical or mental disability, age, or any other characteristic protected by law. We strive to build a team that reflects the diverse communities we serve, and we actively encourage applications from individuals of all backgrounds and experiences. Our commitment to equal opportunity extends to all aspects of employment, including recruitment, hiring, training, promotion, and benefits.

Requirements added by the job poster

• Bachelor's Degree

• Commute to this job’s location

• No need for visa sponsorship

• Can start immediately

• Authorized to work in Yes

• Working in an onsite setting

• 7+ years of work experience with Salesforce.com

• Working in a hybrid setting