Senior Operations Analyst

The Senior Operations Analyst plays a key role in supporting the Accident & Health (A&H) Division which includes our MGA Vertis Insurance and Travel Insurance portfolios through data-driven reporting, analytics, and operational execution. Reporting into the VP, Accident & Health, you will work closely with a collaborative team to ensure reporting, financial, and operational deliverables are accurate, timely, and continuously improving.

This role is highly focused on building and maintaining business reports and dashboards, supporting leadership with insights that help guide decision-making. You will also have opportunities to support small to mid-scale projects, including product launches and departmental initiatives. The core focus of the role is reporting and analytics.

The successful candidate will take ownership of operational, financial, and performance reporting across the Accident & Health division, helping evolve how data is used and understood across the team.

We want your talent

If you are great at:

• Developing and delivering operational, financial, and performance reports, dashboards, and KPIs
• Analyzing data to support business monitoring, planning, and leadership decision-making
• Owning recurring reporting cycles and meeting strict monthly, quarterly, and annual deadlines
• Using business systems and tools to extract, interpret, and present data effectively (e.g., reporting platforms, CRMs, analytics tools)
• Supporting small to mid-scale projects, including product launches and departmental initiatives
• Communicating insights clearly and confidently to stakeholders
• Continuously improving reporting templates, processes, and ways of working

If you have:

• A university degree or a suitable combination of education and relevant experience
• 5+ years of experience in reporting and business, including advanced Excel skills and reporting tools (i.e. CRM, analytics platforms, dashboards)
• Experience in insurance or financial services industry experience is an asset
• Strong communication skills with the ability to clearly explain insights to stakeholders
• A positive, team‑oriented mindset with the ability to work independently and adapt in a fast‑paced environment
• Strong organizational skills, attention to detail, and a proactive problem‑solving approach

We really mean it when we say we put you first. Here are a few ways how:

• Hybrid work! you get to work from the office and at home 50/50, allowing you to manage both worlds with the ease and flexibility you need. 
• We offer competitive salaries and support your financial health through our employee share purchase plan, pension plans, RRSP, discounts on staff insurance, and more! 
• We help you prioritize your well-being from day one through flexible health benefits, early leave days, wellness programs, rewards, and recognition programs.
• We are invested in helping you grow in your career through education assistance to complete your CIP, FCIP, CRM or other courses desired, internal mobility, Leadership training and mentoring programs.
• NBFC cares about the community and supports the causes you believe in with donation matching and team volunteer days

We’re committed to pay transparency and fairness. The base salary range for this role is $80,000 - $120,000, which reflects the expected base pay – not the total compensation package. The actual base salary may vary depending on your experience, skills, and alignment with the position. We’re also open to candidates at different levels, so if this range doesn’t quite match your expectations, don’t let that hold you back — we’d still love to hear from you.

This is a real opportunity — we’re actively hiring! If the role sounds like a good fit, we encourage you to apply. Beyond base pay, we offer a robust Total Rewards program that includes benefits, wellness support, and other meaningful perks.

We also want to be transparent about our hiring process. While one of our systems includes AI capabilities, over 99% of our screening is done by real people. We believe in thoughtful, human-centered hiring decisions, and are committed to giving every application the attention it deserves.

#LI-Hybrid  #LI-SK1

Who we are:

We’re Northbridge Insurance. We’re proud to work with Canada’s most trusted commercial broker networks. We have a reputation for being one of Canada’s leading commercial insurance providers. Our employees are dedicated to understanding the needs of our customers and creating solutions that help Canadian businesses have a safer and brighter future. We’re a company of passionate people who put people first. Do you want to join a team that believes in working hard – and having fun at work – all while making a difference? Look no further than Northbridge.

At Northbridge Financial we embrace and celebrate you and are committed to creating an inclusive workplace for all! No matter who you are or what makes you unique, we welcome you. Please let us know how we can assist or accommodate you during the selection process.