Senior Research / Data Analyst

We’re looking for a Senior Research / Data Analyst to lead customer research and advanced data analysis initiatives that directly inform business strategy. This role is ideal for someone who enjoys turning complex data into clear insights, mentoring others, and partnering with stakeholders across the organization.

What You’ll Do

Lead the design, execution, and analysis of customer research studies, including surveys, focus groups, and market research initiatives

Perform advanced statistical analysis using tools such as SAS and/or SPSS

Manage ongoing customer satisfaction and transaction reporting for residential and commercial customers

Design and validate surveys to ensure accuracy, reliability, and business relevance

Translate complex findings into clear, compelling insights for business and leadership audiences

Mentor and advise analysts on research design, analytics, and presentation best practices

Partner with internal teams and external vendors to support research and evaluation efforts

Support regulatory and information requests with accurate, well-documented analysis

Contribute to emergency response and business continuity initiatives as needed

What We’re Looking For

7+ years of experience in data analysis, research, or analytics-driven roles

Strong expertise in SAS and/or SPSS, including the ability to train others

Deep understanding of survey design, statistical analysis, and data validation

Experience working with large, complex datasets

Excellent written and verbal communication skills, including executive-level presentations

Background in customer research, market research, or program evaluation

Advanced degree in statistics, economics, marketing, engineering, or a related field (preferred)