Business Analyst

About the job

eNGINE builds Technical Teams. We are a Solutions and Placement firm shaped by decades of interaction with Technical professionals. Our inspiration is continuous learning and engagement with the markets we serve, the talent we represent, and the teams we build. Our team is encouraged to enjoy career fulfillment in the form of challenging engagements, schedule flexibility, and paid training/certifications. Successful outcomes start and finish with eNGINE.

eNGINE is hiring an experienced Business Analyst to join our Service Management team, focused on ITSM initiatives within ServiceNow. This role is fully business-analysis–focused and requires strong enterprise-scale experience supporting large user environments.

What You’ll Do

• Partner with stakeholders and product managers to gather, document, analyze, and prioritize business and technical requirements.
• Oversee end-to-end delivery of requirements by removing blockers and coordinating across development, QA, and product teams.
• Collaborate with product and process owners to shape product strategy, influence roadmaps, and secure alignment from senior leadership.
• Analyze new use cases and work with architecture teams on solution options and proofs of concept.
• Provide clear, timely status updates to leadership to support proactive communication.
• Contribute to ongoing improvement efforts within Service Management and ITSM processes.

What We’re Looking For:

• 6+ years of experience as a Business Analyst supporting enterprise applications (20,000+ users).
• Strong communication skills with the ability to create clear documentation and present strategy, roadmaps, and vision to senior leaders.
• Experience managing vendor relationships.
• Bachelor’s degree in a business or technical discipline.
• 5+ years of hands-on ServiceNow experience (preferred), including:
• ITSM modules: Incident, Problem, Change, Request
• CMDB / CSDM data models
• Service Catalog / Service Portal
• ServiceNow SDLC: management of stories, epics, defects, and release processes
• Solid understanding of ITIL (v3 or v4).
• Enterprise-level ServiceNow experience is required.

*No C2C or sponsorship available.

*Apply today and see how eNGINE can make a difference in your career!

Featured benefits

Medical insurance, Vision insurance, Dental insurance

Requirements added by the job poster

• 6+ years of work experience with ServiceNow

• Bachelor's Degree

• Authorized to work in the United States

• 5+ years of work experience with CMDB

• No need for visa sponsorship

• Working in a hybrid setting

• 6+ years of work experience with ITIL