Business Analyst

About the role:

We are seeking an experienced Business Analyst to act as a liaison between the technology team and the other functional areas of our business for project requirements gathering and documentation. Experience in the airline industry is highly desirable. The incumbent will be comfortable learning and adapting to the intricacies of the Tradewind environment, happy working cross-functionally with stakeholders at all levels and all other departments, and keen to apply their years of expertise to analyze workflows, identify opportunities for efficiency, and translate business needs into actionable requirements for system enhancements, integrations, and process improvements.

Responsibilities:

• Work with all business teams as needs arise, including but not limited to Flight Operations, Dispatch/Operational Control, Maintenance, Training, Sales, Finance and Safety to gather requirements related to scheduling, recordkeeping, operational efficiency, reporting and others.
• Document and translate stakeholder needs into clear functional specifications, user stories, and acceptance criteria.
• Analyze 'as-is' processes and design improved workflows that strengthen safety, efficiency, compliance, and reliability in flight operations.
• Evaluate and support both homebrew and off the shelf critical business platforms including flight scheduling systems, maintenance tracking systems, and SMS tools.
• Identify integration opportunities between aviation systems, HRIS, financial systems, and other enterprise technologies.
• Support implementation, testing, and rollout of system enhancements.
• Ensure solutions and processes align with Part 91 and 135 regulations, including operational control, crew qualifications, duty/rest rules, aircraft airworthiness, training recordkeeping, and documentation standards.
• Assist in creating digital workflows and tools for document control, risk assessments, and regulatory reporting.
• Facilitate workshops, process reviews, and solution demonstrations.
• Assist in training, documentation, and user adoption for new aviation systems or enhancements.
• Additional duties as required.

Requirements

Required Qualifications:

• 3-5 years of experience 
• Bachelor’s degree in Business, Information Systems, or Aviation Management required. 
• Experience as a Business Analyst or similar analytical role within a technology-driven environment.
• Strong understanding of business process analysis, requirements gathering, and project documentation.
• Ability to communicate effectively with both technical and aviation stakeholders.
• Experience with workflow or diagramming tools (Visio, Lucidchart, etc.).

Highly desirable for any of these additional skillsets:

• Experience in the airline industry preferred but not required.
• Ability to create custom dashboards and reporting tools using platforms such as Power BI or Excel.
• Familiarity with cloud platforms, APIs, and integration projects.
• Working knowledge of data visualization tools (such as Power BI or similar) and the ability to design and create custom dashboards for data analytics.
• Being able to write test scripts.

BENEFITS

• Competitive salary
• Medical, Dental, Vision, FSA/DCA and 401(k) plan.
• Paid vacation and sick days
• Paid Parental Leave
• Fun, dynamic team with opportunities for rapid advancement
• Travel benefits on various US and International airlines