Business Analyst, Default Services

About the job

Stellantis Financial Services (SFS) is the new captive finance company for one of the world's leading automakers and a mobility provider with iconic brands including Abarth, Alfa Romeo, Chrysler, Citroën, Dodge, DS Automobiles, Fiat, Jeep®, Lancia, Maserati, Opel, Peugeot, Ram, Vauxhall, Free2move and Leasys.

Our exciting growth provides opportunities to advance your career as we successfully lead products and services from a small to midsize company in just a few years. Join our world class team and culture and contribute to our core mission which is enhancing our customer's experience.

Position Summary The Business Analyst, Default Services supports operational and strategic initiatives by analyzing data, identifying trends, and recommending process improvements across repossession, total loss, insurance, and recovery functions. This role works closely with department leaders to assess business needs, develop reporting tools, and ensure data-driven decision-making. The Business Analyst contributes to the development and maintenance of dashboards, documentation of procedures, and execution of special projects, helping to improve efficiency and compliance within Default Services.

Essential Duties And Responsibilities

• Analyze operational data to identify trends, performance gaps, and opportunities for process improvement.
• Assist in the development and maintenance of dashboards and reports using tools such as Tableau and Excel.
• Collaborate with business leaders to gather requirements and support the implementation of process enhancements.
• Monitor key performance indicators (KPIs) and produce regular performance reports to inform strategic decisions.
• Document business processes, technical specifications, and procedural updates to ensure clarity and consistency.
• Support special projects and assist in troubleshooting operational issues to maintain workflow continuity.
• Provide actionable insights and recommendations to enhance service levels and operational efficiency.
• Ensure all reporting and analysis activities comply with company policies and applicable regulatory guidelines.
• Perform other duties as assigned; responsibilities may evolve based on business needs.

Qualifications and Competencies Required: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required Experience

• Minimum of two (2) years of experience in business analysis, reporting, or operations support, with demonstrated ability to interpret data, generate insights, and contribute to process improvements.

Education

• High School Diploma / GED required

Skills Required

• Proficiency in Microsoft Excel. Experience with Tableau or similar visualization tools preferred.
• Strong analytical, communication, and organizational skills.
• Ability to work independently and manage multiple priorities.
• Overtime required – N/A
• Travel 0-10% - as required on an as needed basis.
• Must have reliable transportation and live within a commutable distance to one of the following cities: Atlanta, GA; Dallas, TX

Qualifications Preferred

• Bachelor’s degree in Business, Finance, Data Analytics, or a related field; equivalent professional experience may be considered.
• Three (3) or more years of experience in collections, call center operations, or default servicing.
• Proficiency in Tableau dashboard development and data visualization techniques.
• Familiarity with compliance standards and operational workflows within the financial services industry.
• Experience in project management or process improvement methodologies such as Six Sigma or LEAN.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Work Schedule: This position requires the ability to work various shifts to accommodate business needs. Typically, between the hours of 8AM-6PM Monday through Friday and on weekends as needed. Travel is required 10% of the time.

Stellantis Financial Services, Inc (SFS) is an equal opportunity employer and is committed to providing its employees an environment that is free of harassment, discrimination, and intimidation. It is the policy of SFS to comply with all applicable employment laws and regulations and to provide equal opportunity for all qualified persons and to not discriminate against any employee or applicant for employment because of race, color, religion, sex, age, national origin, disability, pregnancy, sexual orientation, veteran status, gender identity or expression, change of sex, and/or transgender status or any protected status. Candidates must possess authorization to work in the United States. This policy applies to recruitment and placement, promotion, training, transfer, retention, rate of pay and all other terms and conditions of employment. Employment and promotion decisions will be based solely on merit, ability, achievement, experience, conduct and other legitimate business reasons.