Business Analyst, IT Operations

About the job

Description Business Analyst, IT Operations Location: Remote (must reside within US)

Ready to Make a Difference? ICF is seeking a Business Analyst for our Centralized Operations, Analytics and Technology (COAT) group to support ICF's Sightline. In this role, you will work with product managers, technical architects, developers, and clients to define and organize business requirements for our quantitative data processing, reporting, and customer insights platform, which support products for both traditional utility energy efficiency programs and new clean energy programs. This involves interacting with internal stakeholders to help refine and maintain requirements and keeping product documentation current.

This is a role for someone who likes to roll up their sleeves and really dive into the details. Successful candidates will be resourceful, self-motivated, and possess exceptional attention to detail. The work requires a true team player who is excited to work on several projects across multiple clients and is very comfortable with ETL and data import related tasks.

Candidates should be comfortable working on a software product development team following a scrum development methodology. Candidates should appreciate a collaborative environment but be highly independent and driven to follow-up on tasks without prompting. Our software solution is quantitative and analytical so a desire and experience to work on nuanced and complex subject material is a must.



Why You Will Love Working Here

• Quality of life: Flexible workplace arrangements, work-life balance
• Investment of the community: Donation matching, volunteer opportunities
• Investment in you: Tuition reimbursement, access to professional development resources, 401k matching, Employee Stock Purchase Plan
• And many, many more (Ask your recruiter for more details!)

What You Will Be Doing

• Support various teams with data import related requirements and data extraction requests
• Create stories and tasks in JIRA to support the execution of client deliverables
• Ensure proper execution of operations work and dev-ops work (enhancements to current products)
• Support meetings with stakeholders and help prepare functional requirements documentation, including business requirements, functional specifications, and user stories
• Function as liaison between Product, stakeholders, marketing and other supporting functional organizations, properly crafting and communicating on functional specifications
• Convey requirement specifications, and other system documentation in concise and specific language to facilitate stakeholder understanding
• Assist project delivery through task tracking and project management using project management tools

What We Need You To Have (minimum Qualifications)

• Bachelor’s degree in Math, Engineering, Science, IT or related discipline (applicants can substitute one year of related experience for one year of education)
• 5+ years of experience of data analysis experience within energy, software development or related experience (A Master’s degree or PhD may substitute for up to two years of required experience)
• 2+ years of experience prioritizing multiple projects to meet goals, deliverables, and time sensitive assignments and deadlines

What We Would Like You To Have (preferred Qualifications)

• Prior experience with gathering software requirements, especially related to data import and data field mapping
• Experience prioritizing multiple projects to meet goals, deliverables, and time sensitive assignments and deadlines
• Prior experience working in an Agile software development process
• Prior experience with marketing and/or ETL processes
• Knowledge and experience with JIRA and/or Confluence
• Proven ability to develop system documentation to track issues and to work with developers to ensure that requirements are being met
• Experience defining and documenting business processes and software requirements in an agile software development process

Professional Skills You Will Use

• Demonstrated ability to manage multiple tasks and projects simultaneously with a high degree of accuracy and attention to detail, especially in a consulting environment
• Proven track record effectively and independently prioritizing tasks and managing time to meet deadlines in a fast-paced environment
• Superior verbal and written communication skills and strong analytical, problem-solving, and decision-making capabilities
• Excellent interpersonal skills including courtesy, professionalism, and a cooperative attitude
• Comprehensive knowledge and experience in MS Office products

Working at ICF

ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy.

We will consider for employment qualified applicants with arrest and conviction records.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act.Candidate AI Usage Policy

At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.

However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.

Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is:

$81,499.00 - $138,549.00

Nationwide Remote Office (US99)