Business Process Analyst

About the job

Job Summary

Under supervision, perform data research and financial analysis to support business operations and present findings to manager or project leader.

Collect and analyze data to evaluate trends and results; prepare business, financial and data analysis.

Develop recommendations to solve problems and issues related to business operations.

Job Description

Core Job Responsibilities

• Own and manage multiple project workstreams ensuring alignment with business goals, timelines, and stakeholder expectations.
• Understand, document, and improve business processes through value stream mapping, process gap analysis, SOP creation.
• Coordinate cross-functional activities including testing, validation, rollout readiness, and user onboarding, acting as the bridge between business and technical teams.
• Support data-driven decision making by conducting detailed data analyses and providing clear qualitative and quantitative insights and recommendations.
• Preparing executive-ready materials such as status updates, insights decks, and leadership presentations.
• Develop comprehensive documentation including user guides, training manuals, and customer-facing materials in collaboration with sales training and marketing teams.
• Act as the primary liaison for feedback management, capturing insights from internal and external stakeholders and translating them into actionable improvements for the project.

Requirements

Education

Bachelor’s Degree in a business-related field.

Required Work Experience

• 1–3 years of experience in a Business Analyst or Business Process Analyst role, ideally in tech-enabled transformation programs.
• Proven experience in process mapping, SOP development, and workflow optimization.
• Strong track record of project coordination and maintaining project documentation, timelines, and status reports.
• Creating Business requirement documents and user stories for Technical Development.
• Experience working closely with technical teams and participating in UAT/testing cycles.
• Ability to communicate effectively with cross-functional stakeholders, including leadership and external partners.
• Hands-on experience with data analysis (Intermediate level skill in Excel, Access, Tableau, Alteryx) to support business recommendations.

Preferred Work Experience

• Exposure to sales operations and healthcare supply chain (certifications CPIM).
• Project management tools such as MS Projects, JIRA, ADO, Confluence, or similar platforms.
• Supporting product rollouts, user training, or onboarding programs.
• Change management and business readiness planning.
• Conducting Kaizen events or process improvement workshops.

Knowledge/Skills/Abilities

• Intermediate level skill in spreadsheet and data management tools – e.g. MS Excel, MS Access, Tableau, Alteryx, etc.
• Preferred - Black Belt Six Sigma or Lean certification.
• Preferred - Analytically driven; fluent with data-driven analysis and performance metrics.
• Preferred - Experience with SAP.