Sales Operations Analyst

About the job

About Surgical Safety Technologies

Surgical Safety Technologies Inc. is a fast-growing healthcare technology start-up with offices in New York City and Toronto. SST’s OR Black Box® is a platform that captures some of the world’s most valuable data from surgery and allows hospitals to identify, understand, and mitigate risk. The OR Black Box® is implemented in several of the most prestigious hospitals in North America and Europe and was named one of Time magazine’s Best Inventions of 2019. In recognition of our continued innovation and impact, SST was named to TIME’s World’s Top HealthTech Companies of 2025, listed among the top 10 organizations driving safer hospitals worldwide by Black Book Research, and joined the EU AI Pact, underscoring our leadership in the responsible application of AI in healthcare. We are a dynamic and mission-driven organization that aims to improve quality of healthcare and save lives of surgical patients around the world. If you share the same values, we encourage you to connect with us.

Position Overview

We are seeking a Sales Operations Analyst to help scale our go-to-market operations. This is a high-impact role that spans Salesforce administration, revenue analytics, and commercial support. Reporting to the VP of Commercial Operations, you will serve as a key operational partner to Sales, Finance, Marketing, and Customer Success, executing against strategic priorities, supporting our KPI framework, and enabling data-driven decision making across the full revenue lifecycle. This is an ideal role for someone early in their career who is eager to learn, takes initiative within a defined structure, and is looking to grow into a well-rounded Sales Operations professional.

Key Responsibilities

Salesforce Administration

• Collaborate with the VP of Commercial Operations to build, maintain, and improve SST’s Salesforce environment, including CRM health, data integrity, user management, and configuration.

• Support the build and maintenance of Salesforce Flows, Custom Objects, validation rules, and automation to support evolving sales and operational workflows.

• Develop and maintain Salesforce reports and dashboards for pipeline management, forecasting, and executive reporting.

• Learn and assist with Salesforce Agentforce capabilities to drive operational efficiency and sales productivity.

Revenue Analytics & KPI Reporting

• Maintain SST’s organizational KPI framework, ensuring consistent definitions, reliable data, and clear, timely reporting on revenue and sales performance.

• Analyze funnel performance, identify trends, and surface actionable insights for Marketing and Sales leadership.

• Support pipeline growth efforts by tracking leading indicators and flagging risks or opportunities early.

Commercial & Deal Support

• Build proposals, pricing models, and supporting financial analyses to assist the sales team in deal strategy and customer value articulation.

• Research and evaluate GTM tools and sales enablement resources that align with SST’s ICP and growth strategy.

Process & Operations

• Partner cross-functionally with Finance, Marketing, Sales, and Customer Success to improve and scale revenue operations processes across the full customer lifecycle.

• Document and maintain revenue operations processes, SOPs, and policies; proactively identify opportunities for continuous improvement as the organization scales.

• Bring a proactive mindset — surfacing recommendations and improvement opportunities to leadership while executing effectively within established strategic direction.

Required Qualifications

• 1-2 years of experience in Sales Operations, or a related analytical role

• Salesforce administration experience required (reporting, basic automation, CRM hygiene); exposure to Agentforce a plus

• Working knowledge of Excel including pivot tables and lookups; comfort building basic reporting models a plus

• Experience working cross-functionally in a SaaS or healthcare technology environment preferred

Location

This is a remote U.S.-based role. Preference for candidates based in or near the Chicago area to support occasional in-person collaboration. Occasional travel for planning or team meetings may be required.

Salary Range: $80,000-$95,000 USD annually, commensurate with candidate skills and experience.

Upsides

• There are enormous opportunities ahead for you to have an impact and shape the future of the company.
• A full compensation package comprised of salary, paid time off, health benefits, and stock options.
• The opportunity to change the way surgery is practiced around the world and witness the impact of your work on the lives of surgical patients globally.
• Become part of a high-performance, collaborative, diverse, and inclusive team.

As an equal opportunity employer, Surgical Safety Technologies Inc is committed to providing all employees with a safe working environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements, and individual qualifications, and are not influenced by race, ethnicity, religion, sex, sexual orientation, gender, gender identity/expression, age, disability, marital or relationship status, medical history, or any other protected grounds under human rights legislation. SST continues to celebrate diversity and inclusion and encourages all applicants to apply.