Systems Analyst

Own and manage all core operational systems including but not limited to CRM, property management software and work order management systems. This role is responsible for ensuring systems are optimized, effectively utilized, and aligned with business objectives to drive operational efficiency across the organization. The role serves as a bridge between systems and operations – supporting users, improving processes, and identifying opportunities to enhance system performance and business outcomes.

Key Responsibilities:

• Each system analyst owns and manages the internal operational systems they are assigned
• Serve as primary liaison with vendors and manage system relationships
• Continuously evaluate system capabilities, updates, and enhancements
• Collect, analyze, and interpret data to identify trends, risks, and opportunities
• Translate data insights into actionable recommendations to improve business operations (e.g., identifying missed revenue opportunities, data governance, compliance, etc.)
• Partner with leadership to define system strategy, priorities, and roadmap
• Support system users through training, documentation, and troubleshooting
• Lead or support system change management, integrations, and/or enhancements
• Monitor system adoption, data quality, and performance metrics
• Collaborate cross-functionally to align tools with business needs
• Communicate system updates, outages, and changes to stakeholders

Qualifications:

• Strong technical aptitude and systems-thinking mindset
• Advanced Excel skills required; SQL or similar tools preferred
• Ability to analyze data and translate it into business insights
• Strong organizational and project management skills
• Excellent communication and stakeholder management skills
• Self-starter capable of operating independently
• Experience training and supporting end users
• High attention to detail and problem-solving ability
• Take ownership of identifying and driving revenue recovery and cost-saving opportunities through system data and process improvements
• Utilize strong problem-solving skills to identify root causes and implement scalable, long-term solutions across systems and operations

Education and Experience:

• 3+ years of experience in systems, operations, analytics, or similar roles
• Experience with CRM or property management platforms (highly preferred)

COMPENSATION: $65,000 - $75,000 + 10% annual bonus opportunity